Please read our Exchange guidelines below.
1 Order Confirmation
You will receive a confirmation WhatsApp after placing your order.
If not received, contact: info@dhanshree.com
2 Shipping & Delivery
We dispatch all orders within 1-2 business days.
Delivery time depends on your location.
3 Order Cancellation
You may cancel your order before it is shipped or within 24 hours (whichever is earlier).
Email: info@dhanshree.com with your Order ID.
Once shipped, cancellation is not possible.
4 Eligibility for Exchange
You can request an exchange if:
- Wrong item delivered
- Damaged product received
- Manufacturing defect (holes, mismatched pair)
Mandatory:
Share a full unboxing video with visible AWB label to report any issue.
Not Eligible for exchange:
- Used or washed product
- Change of mind/liking other designs
- Size issues (all Urban Ethnics socks are standard free-size unless mentioned)
- Requests after 3 days of delivery
- Combo offers, BOGO, gift hampers, festival sales (non-returnable)
5 Exchange Process
Send photo on WhatsApp with registered mobile number with size, and also pay ₹200 for exchange shipping fee screenshot.
Attach Order ID + Issue Description + Unboxing Video/Images
- Our team will respond within 48 hours
- Courier pickup will be attempted up to 3 times
- Product must be unused, unwashed, and in original packaging
- If the pincode is not serviceable, you may need to self-ship
6 Charges
₹200
Flat fee will be deducted for exchange and dispatch
This covers:
- Return pickup
- Processing & handling fee
Exchange options:
- Store Credit
7 Exchange Policy
We offer a one-time exchange (₹200 return pickup charges apply).
Exchange will be shipped within 3 days after receiving the returned item.
If the product is out of stock, we issue store credit or refund the difference.
8 Customer Support
Email: info@dhanshree.com
